We aim to make delivery as easy and transparent as possible. Delivery prices and lead times can vary depending on the product and brand, but you'll always see clear estimates at checkout. Some items are available for pre-order - if you choose one of these, we'll keep you updated every step of the way and let you know as soon as it's ready to ship. Please be sure to view your Estimated Delivery From date in your order confirmation email.
Should you wish to request an update on your order, simply email dispatch@decror-lighting.co.uk and include your order number.
As soon as your order is on its way, you'll receive tracking details so you can follow the journey right to your door. We’ll also send email updates if anything changes, so you’re never left wondering where your order is.
If you have any questions along the way, our team is always here to help!
Delivery Rates
Free UK Delivery
We offer free UK standard delivery on orders over £100*. For orders under £100, a shipping cost of £7.95 applies.
We work with dozens of trusted suppliers from around the world to bring you a carefully curated range of products. Because of this, delivery lead times can vary depending on the brand and item you’ve ordered.
You'll see estimated delivery times at checkout.
*T&C's apply.
Scotland
Deliveries to certain areas of Scotland (including Highlands) require a £20.00 shipping charge for smaller items, up to £100.00 for larger items and £200.00 for pallet items. For larger items exceeding 800mm in width, height or diameter these would be delivered on our own vehicles to avoid damages. With that in mind our lead time would increase as we would plan these deliveries on our next route to your area of Scotland.
Northern Ireland
Yes, we deliver our smaller items to Northern Ireland via our courier service, this incurs a £20.00 shipping charge. We are unable to deliver our larger items to Northern Ireland, in this instance you can certainly place your order and arrange a courier to collect from us, and deliver to you. You would first need to contact us via email, informing us that this is what you wish to do. We have successfully delivered to our Northern Ireland customers many times so that's no problem at all for us to arrange.
Southern Ireland
We currently do not deliver to Southern Ireland.
You can certainly place your order and arrange a courier to collect from us, and deliver to you. You would first need to contact us via email, informing us that this is what you wish to do. We have successfully delivered to our Southern Ireland customers previously so that's no problem at all.
Large Order Deliveries
Delivery on larger orders containing multiple items is typically coordinated by our dispatch team and delivered in around 2-3 weeks.
We use our own tail lift vehicles to ensure your order arrives to you safely and efficiently. For these items customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes and we do not offer a white glove service at this time.
Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected.
Order Updates:
For order updates please email our dispatch team at dispatch@decor-lighting.co.uk
Larger Item Deliveries
Delivery on larger items such as a large Chandelier, Dining Table, Sideboard, Console Table, Coffee Table etc, are delivered via our own tail lift vehicles or verified third party logistics companies who specialise in the delivery of large, bulky items. Some larger items may be delivered on a pallet to a curbside location – please ensure you are able to meet the driver and assist in receiving your delivery.
Larger item deliveries are to your billing address only and for your security identification is required upon receipt of delivery.
Again, customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes.
Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected.
There is a £60.00 carriage supplement on all Larger Item and Pallet Deliveries to UK mainland (some areas of Scotland require additional charges) - We will call you after your order is placed to arrange the additional payment of £60.00 for the carriage supplement if it hasn't already been paid when placing the order.
Smaller Item Deliveries
Delivery on smaller items are generally sent using our couriers DHL which offer a 1 hour delivery slot. We will provide you with your tracking information on your Dispatch Notification email when your order has been dispatched. Please ensure you provide both a mobile telephone number and email address so we can keep you updated with the status of your parcel.
Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected.
Lighting Deliveries
Delivery on lighting is typically received around 4-7 working days for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Please note some brands do have an extended lead time of 2-3 weeks and some Made To Order or Bespoke products (including David Hunt Lighting) range from 4-6 weeks depending on the brand. This will be detailed on the product or brand page and can sometimes be improved. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us at hello@decor-lighting.co.uk
For larger lighting products please see our Larger Item Deliveries information above.
All orders placed before 11am on items in stock in our warehouse will aim to be delivered the next working day by our courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2 - 3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 5 to 7 working days. If your order is considered urgent we recommend contacting us to confirm stock availability, where we can also enquire into faster courier services for you.
Please note our next working day service is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or contractors until you receive your goods and check them to ensure everything is in order.
Delivery FAQ's
Lead Times
We display an abundant collection of furniture, accessories and lighting here at www.decor-lighting.co.uk with up to 30,000 products on our website at any given time. Though we do try to ensure sufficient stock levels at all times on our most popular pieces which are available in a 48 hour dispatch window, we do place stock on back order with our brands, manufacturers and suppliers. These products will have the advised delivery date on your Order Confirmation email.
Quick Ship
These products are usually dispatched from our warehouses within 48 hours (when ordered Monday to Friday). Please note some of the couriers we use do not deliver on weekends. Though every effort is made to dispatch within 48 hours we can't guarantee this.
Pre-Orders
The time frame provided is accurate at the time it is updated, many factors contribute to the advised lead time of pre-order products including the manufacturer, shipping into the UK, and Customs and Quality Control all before we then dispatch the item to you.
In some instances there can be delays which are external factors (not within our control) including delays in shipping of containers, containers which are held in customs or on the rare occasion, products that simply didn't pass high Quality Control standards. We understand this can be a frustrating situation but please note we do our best to ensure your order arrives to you as quickly and safely as possible.
Pre-order dates can vary depending on the product as some brands or products will have a longer lead time or be made-to-order.
Some products may arrive with us sooner than others, but we only ship your order once everything is in stock and ready to go—this helps reduce multiple shipments and keeps things efficient and eco-friendly.
You'll see estimated delivery times at checkout, and if you’ve pre-ordered an item, we’ll keep you updated along the way. Once your full order is ready to ship, we’ll send tracking details straight to your inbox so you can follow it all the way to your door.
Alternative Addresses
We are unable to leave any order with a neighbour, or in any other location within your property or grounds - All orders require a signature.
Delays
Any delays will be fully communicated by email and / or telephone. We try to keep you as up to date as possible during your order process and can only provide you with the latest information we are provided by our brands, suppliers and manufacturers. If you require a more specific time frame, please don’t hesitate to contact our Customer Service team who will be happy to find further information out for you if possible.
Should you require an order update simply email dispatch@decor-lighting.co.uk
We do support our staff with a Zero Tolerance Policy so please be kind when speaking with our team by both email and telephone while they do their best to assist you with any delays you may be experiencing.
Re-Deliveries
If DPD or our drivers are unable to find your property on the first instance they will attempt a second delivery where possible. If after a second delivery attempt is made and your address is still unable to be located by DPD they will return the item to us. Any additional deliveries after this point will require an additional delivery charge as incurred to us by DPD.
Please understand that DPD do not work for Decor Lighting and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.
If you miss more than two deliveries you may be charged for a redelivery.
Exchanges
In the unfortunate instance your order arrives to you damaged, ensure you contact us by email, or by completing our online form within 48 hours. We will arrange a replacement product exchange and redelivery on the same in order to reduce our carbon footprint and avoid our customers waiting for two separate deliveries.
Please note, we are unable to uplift your faulted product and redeliver the replacement product on two separate dates.
Once You've Received Your Order
Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 48 hours of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. We are not liable after this 48 hour period or after installation. After the 48 hour period these product(s) will not be considered for return or exchange. Décor Lighting are unable to offer product exchanges after installation if item is damaged, and for lighting unless there is an electrical lighting fault.
Delivery Notice
Décor Lighting will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text or email on the morning of delivery from our courier with a predicted 1 hour time slot for delivery.
All of our deliveries require a signature and can not be delivered to a neighbour or a "safe place" at your premises.
This service is only available if a mobile number or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' then check your goods within 48 hours and notify us of any faults, flaws or missing parts. Failure to do so may affect any warranty and claims you make thereafter will be rejected.
Please note you have 48 hours to report any damages / missing parts to the items and 14 days from receiving the goods to report any unwanted items (unused and in the original packaging the way it was received, for lighting this must be unwired and with all parts). We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or missing goods cannot be accepted outside this period.
For deliveries using our own vehicles, our Dispatch Team will contact you to arrange a convenient date for delivery so they can plan their delivery routes, in most cases they can provide an ETA time slot also. Deliveries are Monday – Friday only.
Please ensure you are available to receive your delivery as redeliveries will incur a redelivery charge. For Larger / Bulky items customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes.
Please be aware that it is the customers responsibility to check all room sizes to ensure the products will fit through doorways, corridors, staircases etc. and that the weight of the products are suitable for your property.
