Telephone
For enquiries and advice please contact our specialist customer service team, who are on hand in our offices 8:00am to 4:00pm Monday to Friday.
If you are progressing an order please have your order number to hand and advise that your order was placed online at www.decor-lighting.co.uk so that we may direct your call to the relevant department.
Customer Services Only: 0191 482 4443
For order updates please email our dispatch department at dispatch@decor-lighting.co.uk
Alternatively, if you would like to contact us via email about any of our products, placing an order, or simply an update on an existing order, please email us at the dedicated below teams:
Product Questions?
Customer Services: hello@decor-lighting.co.uk
Where is my order?
Dispatch: dispatch@decor-lighting.co.uk
Enquiry Form
If you would like to contact us via our Enquiry Form please complete this below and we will endeavor to respond to your enquiry as efficiently as possible.
Please allow 48 hours for all enquiries received Monday - Friday 8:00am to 4:00pm.
Customer Service Opening Hours
We have a 48 hour response window for any enquiries received on a weekday (Monday - Friday).
Please Note: We do not have a sales or customer service team available on weekends or bank holidays, so enquiries will be picked up once we reopen and responded to within 48 hours.
