This is the second review left by this customer.
We are disappointed to read another negative review, as again, we do not feel it is an accurate reflection of the service provided.
For clarity, you were only required to complete one form – our standard Request A Return Form – which takes under 60 seconds to complete in order for your return to be processed. You were not asked to complete multiple return forms.
We also strongly dispute the suggestion that you were spoken to disgracefully. Our team explained the returns process and the steps required to arrange your refund. When you requested information regarding our complaints procedure on a Friday, you were advised that the relevant member of staff was not available at that time to process the complaint, rather than that your concerns would not be addressed.
We appreciate that waiting for a return and refund to be processed can be frustrating; however, we do not believe the description given in this review fairly represents the communication or service provided by our team.
All returns are processed in accordance with our published returns procedure, and once the returned item has been received and checked, the applicable refund is processed accordingly.
