Returns Guide

All returned items must be unaltered, unwired, and in original packaging with all ceiling fixings and parts and instructions.

The product box must not be written on, damaged or sealed with any tape other than clear tape - refunds will be declined if the product box is returned to us damaged, written on or if any tape other than clear packing tape is used. This will result in the product being retuned back to you.

Special orders, Online orders (non-stock items) will incur a 25% restocking charge and are to be returned at your cost. This cost is incurred to us by our suppliers to return the item back to them and for administrative charges and shipping. We will always contact you by telephone and/or email after order is placed to remind you that you have placed a Special Order and to confirm you are happy to proceed with any special orders. Please check your Junk Mail and reply to this email confirming if you are happy to proceed with your order, or not. We must receive a reply in writing before we can process you order.

The 25% restocking charge is incurred if you decide to cancel an order once it has been placed or if you wish to return an item to us following the criteria on our 28 day Returns Policy.

Please contact us at hello@decor-lighting.co.uk to confirm if the item you are interested in is stocked or is a special order before you place your order with us. A member of staff will be more than happy to assist you and clarify any questions you may have.

Reduced items that are not ex-display / outlet can be returned within 28 days in original packaging and will receive a credit note with a 1 year expiry. This is providing our Returns Policy Terms & Conditions have been met.

These include:

• Bespoke or Made To Order products including shades, bed runners & cushions
• All David Hunt Lighting products
• Light Bulbs
• Wallpaper / Wallcoverings
• Reed Diffusers & Candles
• Light Shades can not be returned if their cellophane has been removed.

We do not offer a Credit Note / Exchange or Refund on the above item(s).

Bespoke & Made To Order items are strictly non-returnable and cannot be cancelled once your order has been placed with us. Please call or email us to confirm if the items you are ordering are bespoke items.

No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered.

These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty). This includes full priced and sale Ex Display items. Many ex display or outlet products may have slight marks, or damaged packaging, each flaw will be indicated on the products description. If you require additional photos of the product, please do let us know and we'll do our best to accommodate this.

Outlet items may be brand new boxed items we have surplus stock off that are at a reduced rate, some outlet items may have flaws, these will be indicated in the product description and can not be returned once ordered.

All Bulbs & Electrical accessories including LED drivers and all other electrical accessories are non-returnable.

Shades are all applicable for a 25% restocking fee and must be returned complete with the original cellophane.

All faults and shortages must be reported to us within 48 hours of collection or from receiving delivery of your order to your delivery address or collection point. These faults include missing parts, damaged glass and general flaws. After 48 hours we cannot accept responsibility for any faults. Replacement parts (where available) would be chargeable after the 48 hours. If you are having renovations done to your home or do not plan of installing the product(s) within the 48 hours we recommend you thoroughly check your product(s) as soon as they are received and store them in a safe location to avoid damage on site. For lighting all electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 48 hour time period.

Please thoroughly check you are satisfied with all products before installing them. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 48 hours. We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange. Some brands offer a Home Care service where they are able to repair certain concerns at your home, this is to the brands discretion.

On occasions where we are unable to rectify the issue using the Home Care service, we may offer an exchange dependent on the situation, please see "Exchanges" above for further information. 

As a small family business we take great care in ensure products arrive to you safely and in good condition, we will endeavor to do everything possible to ensure that we resolve faults and imperfections where possible with that in mind we appreciate your consideration towards our team and our Zero Tolerance policy.

Your statutory rights as a customer are not affected.

Decor Lighting operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, raised voices, sexist discrimination, racist discrimination, homophobic discrimination, physical contact and aggressive gestures. If our staff receive any verbally abusive behaviour over the telephone they have been instructed to terminate the telephone call and refuse assistance. If any abusive behaviour is given inside any of our premises you will be asked to leave.

We would like to continue to offer a professional, friendly and good relation with our customers alike and with that in mind appreciate your patience and understand that our team are here to help.

Decor Lighting are not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any of our products.

We cannot accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.

If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us. Please see our Full Returns Policy below.

We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

If the above conditions are not met then we are unfortunately unable to accept your return.

Once we receive your return your item(s) and the above criteria is met we will issue you a refund to your original payment method, please allow 3-5 working days for the return process and for the refund to arrive back into your account.