DELIVERY RATES
We offer complimentary UK delivery on orders over £100.00, T&C apply.
NORTHERN IRELAND
We deliver our smaller items to Northern Ireland via our courier service, this incurs a £20.00 shipping charge. We are unable to deliver our Larger Items such as larger items of furniture (mirrors, coffee tables, sideboards, console tables etc.) to Northern Ireland, in this instance you can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Northern Ireland customers previously so that's no problem at all!
For specific products there is a £100.00 surcharge to deliver to Northern Ireland, This is due to the size and / or weight of the product(s).
SOUTHERN IRELAND
We currently do not deliver to Southern Ireland.
You can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Southern Ireland customers previously so that's no problem at all!
SCOTLAND
Deliveries to certain areas of Scotland (including Highlands) require a £20.00 shipping charge for smaller items, and can vary up to £100.00 for larger items and £200.00 for pallet items. For larger items such as products exceeding 800mm these would be delivered on our own vehicles to avoid damages, with that in mind our lead time would increase as we would plan these on our next route to your area of Scotland.
NON UK MAINLAND
UK Non-Mainland includes the Scottish Highlands, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. For these areas our fastest option available is on a two-three working day service, We would usually advise 5-7 working days for orders that are non UK mainland. For large orders including orders cable there will be additional charges for pallet deliveries. The cost on this ranges from £19.95 - £69.95 per order dependent on postcode.
LARGER ITEM DELIVERIES
Delivery on larger items, including large lighting or bulky items are delivered via our own tail lift vehicles, or verified third party logistics companies who specialize in the delivery of large, bulky items.
For these items customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes.
Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected.
There is a £30.00 carriage supplement on all Larger Items and a £100 carriage supplement on all Pallet Deliveries.
SMALLER ITEM DELIVIERIES
Delivery on smaller items are generally sent using our couriers DPD which offer a 1 hour delivery slot. We will provide you with your tracking information on your Dispatch Notification email when your order has been dispatched. Please ensure you provide both a mobile telephone number, and email address so we can keep you updated with the status of your parcel.
Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected.
LIGHTING DELIVERIES
Delivery on lighting is typically received around 4-7 working days for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Please note some brands do have an extended lead time of 2-3 weeks and some Made To Order or Bespoke products range from 6-8 weeks depending on the brand. This will be detailed on the product or brand page and can sometimes be improved. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us at sales@cpelec.co.uk
All orders placed before 11am on items in stock in our warehouse will aim to be delivered the next working day by our courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2 - 3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 5 to 7 working days. If your order is considered urgent we recommend contacting us to confirm stock availability, where we can also enquire into faster courier services for you.
Please note our next working day service is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or contractors until you receive your goods and check them to ensure everything is in order.
We are unable to leave any order with a neighbor, or in any other location within your property or grounds, All orders require a signature.
For larger lighting products such as large chandeliers and floor lamps please see our Larger Item Deliveries information. If you have any questions regarding Larger Item Delivery products, please contact us and we'll be happy to advise you.
ALTERNATIVE ADDRESSES
We are unable to leave any order with a neighbor, or in any other location within your property or grounds. All orders require a signature.
ADVISED LEAD TIMES
We display an abundant collection of furniture, accessories and lighting here at cpelec.co.uk with up to 30,000 products on our website at any given time. Though we do try to ensure sufficient stock levels at all times on our most popular pieces which are available in a 48 hour dispatch window, we do place stock on back order with our brands, manufacturers and suppliers. These products will have the advised delivery date on your Order Confirmation email.
DELAYS
Any delays will be fully communicated by email and / or telephone. We try to keep you as up to date as possible during your order process and can only provide you with the latest information we are provided by our brands, suppliers and manufacturers. If you require a more specific time frame, please don’t hesitate to contact our friendly Customer Service team who will be happy to find further information out for you if possible.
DELIVERY NOTICE
Decor Lighting will automatically email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text or email on the morning of delivery from our courier with a predicted 1 hours time slot for delivery.
All of our deliveries require a signature and can not be delivered to a neighbor or a "safe place" at your premises.
This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' then check your goods within 48 hours and notify us of any faults, flaws or missing parts. Failure to do so may affect any warranty and claims you make thereafter will be rejected.
Please note you have 48 hours to report any damages / missing parts to the items and 28 days from receiving the goods to report any unwanted items (unused and in the original packaging the way it was received, for lighting this must be unwired and with all parts) We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or missing goods cannot be accepted outside this period.
For deliveries using our own vehicles, our Dispatch Team will contact you to arrange a convenient date for delivery so they can plan their delivery routes, in most cases they can provide an ETA time slot also. Deliveries are Monday – Friday only.
Please ensure you are available to receive your delivery as redeliveries will incur a redelivery charge. For Furniture and Larger / Bulky items items customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes.
Please be aware that it is the customers responsibility to check all room sizes to ensure the products will fit through doorways, corridors, staircases etc. and that the weight of the products are suitable for your property.
EXCHANGES
In the unfortunate instance your order arrives to you damaged, ensure you contact us by email, or by completing our online form within 48 hours. We will arrange a replacement product exchange and redelivery on the same in order to reduce our carbon footprint and avoid our customers waiting for two separate deliveries.
Please note: We are unable to uplift your faulted product and redeliver the replacement product on two separate dates.
REDELIVERIES
If DPD or our drivers are unable to find your property on the first instance they will attempt a second delivery where possible. if after a second delivery attempt is made and your address is still unable to be located by DPD they will return the item to us. Any additional deliveries after this point will require an additional delivery charge as incurred to us by DPD. Please understand that DPD do not work for Decor Lighting and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.
