ONCE YOU RECEIVE YOUR ORDER

Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 48 hours of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. We are not liable after this 3 working day period or after installation. After the 48 hour period these product(s) will not be considered for return or exchange. Decor Lighting are unable to offer product exchanges after installation if item is damaged, and for lighting unless there is an electrical lighting fault.

FAULTS & SHORTAGES

All faults and shortages must be reported to us within 48 hours of collection or from receiving delivery of your order to your delivery address or collection point. These faults include missing parts, damaged glass and general flaws. After 48 hours we cannot accept responsibility for any faults. Replacement parts (where available) would be chargeable after the 48 hours. If you are having renovations done to your home or do not plan of installing the product(s) within the 48 hours we recommend you thoroughly check your product(s) as soon as they are received and store them in a safe location to avoid damage on site. For lighting all electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 48 hour time period.

Please thoroughly check you are satisfied with all products before installing them. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 48 hours. We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange.

Bespoke Cushions  & Runners - We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.

As a small family business we take great care in ensure products arrive to you safely and in good condition, we will endeavor to do everything possible to ensure that we resolve faults and imperfections where possible.

On occasion, if you receive a faulted item we can offer a repair service as an alternative solution. 

Your statutory rights as a customer are not affected.

RETURNS POLICY (BREAKDOWN)

Please Note:

•  All orders must be returned to us within 14 days from receipt and at your own cost.
• All products must not have been used and for lighting not wired or fitted or installed in any way.
• All products must be returned complete with all parts, fixings, drawers, glass, accessories etc.
• All product boxes must not be damaged, ripped or written on and must only be sealed with clear tape.
• We will respond to your Return Request within 48 hours. (Monday – Friday)

Step 1:

• Please read our non-returnable products list (below) before completing your Returns Request Form.
• When returning an item to us please complete our Return Request Form to request your return.
  

Step 2:

• Thoroughly read and follow the Full Returns Policy below.
• Package your items in outer packaging or an outer box to prevent the product box from being damaged.
• You must not write on or attach any returns labels onto the product box – outer packaging only.
• You must only use CLEAR tape to re-seal the product box only.
• The product box must be returned back to us in its original condition – no damages.
• Please enclose your WEB order reference number within your approved returns.

Please Note:

We cannot accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.

If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us. Please see our Full Returns Policy below.

We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

If the above conditions are not met then we are unfortunately unable to accept your return.

Once we receive your return your item(s) and the above criteria is met we will issue you a refund to your original payment method, Please allow 3-5 working days for the return process and for the refund to arrive back into your account.

RETURNS POLICY (FULL)

All orders must be returned to us within 14 days from receipt and at your own cost. Products must not have been used, and for lighting not wired or fitted in any way. For returns on items we don't stock please see "Special Orders" below or contact us by email at hello@decor-lighting.co.uk confirm if an item is a stocked line or a special order, where a member of our Customer Services team would be happy to answer any questions you may have.

To clarify Special Orders are subject to a 25% re-stocking. Please see information on "Special Orders" below for further information.

When returning an item to us please complete our Return Request Form to request your return. We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you.

You must not write on or attach any returns labels onto the product box. The product box must returned to us inside another box to protect the product box from arriving to us damaged. This is to ensure the product box arrives to us safely in its original condition. Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.

We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.

If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us.

We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

Once approved please send your return including your order number to:

Returns Department

Cp Electrical

Central House

Ninth Avenue East

Team Valley

Gateshead

NE11 0EJ

United Kingdom

Note: If the above conditions are not met then we are unfortunately unable to accept the return. 

REFUND POLICY

We offer a 14 day refund policy on all stocked goods that are not reduced or ex display, after this period of time we are unable to accept returns or exchanges. If you are unsure if the product you are ordering is a stocked item or special order, please contact us before ordering, a member of our Customer Service team will be happy to answer any question you may have.